|BPO & Call Center Operations

Customer Interaction Services

ITCONS e-Solutions Pvt Ltd has grown from a simple software development organization and now has the capability to provide customer interaction services solutions to it's client in the following areas:

Customer Support Services

Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis.

Telemarketing Services

Our telesales and telemarketing outsourcing services target interaction with potential customers for "prospecting" i.e. either for generating interest in products and services, or to up-sell and cross-sell to an existing customer base or to complete the sales process on-line.

Technical Support Services
Our technical support offerings include round-the-clock technical support and problem resolution for computer hardware, software, peripherals and Internet. These include installation and product support, up & running support, troubleshooting and Usage support.

IT Help-desk Services

Our employee IT help-desk services provide technical problem resolution and support for corporate employees. Examples of this service include level 1 and 2 multi-channel support across system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, connectivity etc., office productivity tools support including browsers and mail, new service requests, product usage queries, IT operational issues, routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).

Industry Administration Services - Insurance Processing

We have the capability to help insurance sector to support their critical business processes:

New Business Acquisition

Policy Maintenance

Claims Processing

For more details please contact: info@itconsinc.com